At BabySense Canada, we are committed to delivering your order safely and efficiently. Please review our shipping terms below.

In-Store Pickup

In-store pickup is currently available for online purchases. Once your order has been received and is ready for pickup, we will notify you via email. Orders must be picked up within 2–3 business days of notification, or they will be returned to our warehouse with additional handling fees applied. If you need more time, please contact us and we will do our best to accommodate your request.

Please check your junk or spam folder, as email notifications may sometimes be filtered.

If you would like to arrange an in-store pickup—whether standard or immediate—please call us at 604-620-1777, and a customer service representative will be happy to assist you.

Shipping Timelines

• In-stock items typically ship within 4–6 business days (Monday–Friday).

• During sales or peak periods, shipping may take longer. We will notify you of any delays.

• Orders may ship in multiple packages from different locations. You will receive tracking notifications for each shipment.

Shipping Partners

We use trusted shipping providers including Canada Post, UPS, FedEx, Purolator, DHL, and Canpar.
Standard deliveries occur Monday through Friday. For Saturday delivery requests, please contact us at info@thebabysense.com or 604-620-1777 to discuss options and fees.

Free Shipping

We offer Free Standard Shipping on orders over $99 CAD (before tax) within most of Canada.

Exclusions apply to:

• Oversized or heavy items (e.g., furniture, mattresses, bathtubs, large gear)

• Clearance or final sale items

• Certain rural and remote postal codes (see below)

If your item or address requires additional shipping charges, our team will contact you to confirm the total before shipping.

Note: If a qualifying order is returned, the original shipping cost will be deducted from your refund.

Free Shipping Exceptions

Some areas of the country are excluded from our Free Shipping policy. Free Shipping is eligible for orders shipping within Canada.

Excluded regions include: Yukon, Northwest Territories, Nunavut, and the following postal codes:

British Columbia: V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V1J, V1G, V0E, V0B, V0K
Manitoba: R0B, R8N, R8A, R9A, R0L
Alberta: T0H, T8S, T0G, T0A, T0P
Saskatchewan: S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
Quebec: G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9T, J9Z
Ontario: P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
Newfoundland & Labrador: A0P, A0R, A2V, A0K, A0A, A0H
Nova Scotia: B0E

Missed Deliveries & Refused Shipments

• Our shipping partners will attempt delivery once. If no one is available, the package may be held at their depot for 3–7 business days before being returned to us.

• Re-delivery fees will apply.

• Refused or unclaimed shipments are considered returns and are subject to return shipping charges and restocking fees.

Shipping to the U.S.

We ship select products to the United States.
Please note:

• Customers are responsible for all duties, taxes, brokerage, and customs fees.

• Returns from the U.S. must be shipped via US Postal Service only.

• Items like furniture, car seats, high chairs, and health-regulated products cannot be shipped to the U.S. These orders will be cancelled.

Shipping to China, Taiwan, Hong Kong, Macau & International

Important: Some brands or manufacturers are restricted from international sale. These items can only be shipped to Canadian customers and addresses.

We offer international shipping to China, Taiwan, Hong Kong, Macau, and other selected countries via private courier with tracking included. All orders are delivered through door-to-door express services. To ensure proper delivery, please enter the recipient's name, phone number, postal code, and full street address in Chinese when placing your order.

to China, Taiwan, Hong Kong, Macau, and other selected countries via private courier with tracking included. All orders are delivered through door-to-door express services. To ensure proper delivery, please enter the recipient's name, phone number, postal code, and full street address in Chinese when placing your order.

• Orders typically arrive within 7–14 business days, depending on customs clearance.

• A tracking number will be provided and can be used on the delivery provider’s website or on our own.

• Orders require 24 hours of processing time, unless otherwise noted on the product page.

• For orders placed on weekends or statutory holidays, please allow additional processing time.

For any questions about international orders, contact us at info@thebabysense.com or call (+1) 604-620-1777.

Furniture Shipping

All furniture is delivered via curbside (first threshold) service and cannot be shipped to PO boxes.
Please inspect all items upon delivery. If damaged, sign the delivery as “Damaged” and contact us at info@thebabysense.com within 1–2 business days with:

• Photos of damage or defect

• Copy of receipt or gift receipt

• Model number & date

• Item description

Cancellation Policy

Changed your mind? You may cancel an order within 1 hour during business hours by contacting our team at:

Email:  info@thebabysense.com
Phone:  604-620-1777